Taking a Therapeutic Approach to Trial Law: Concerns Over Unethical Business Practices Lead to a Career Providing a Voice for the... Is the Sky Falling Yet? 2019 Law Firms in Transition Survey: The results of the 2019 Altman Weil annual Law Firms in Transition survey are receiving... Going In-House: What Law Firm Partners Need to Understand: General counsel roles are often looked at as the "holy grail" in a lawyer's career. These... HOW AND WHY Employers Use Recruiters: When Companies Use Recruiters - For in-house legal positions, companies use recruiters... 23 Secrets THAT BUILD CLIENT LOYALTY: Loyalty is built on the value/price equation, which says: A client will stay loyal to you... The Myth of Having It All: ... when do we stop enjoying all of the little joys in our life and begin to ignore or... Why the Legal Industry Can Handle the Next Recession: The last recession caught a robust and in-demand legal industry unprepared, and the... 5 Keys to an Effective Law Firm Divorce. Being Smart When the Thrill Is Gone: “A discord of personalities” sometimes describes the genesis for marital divorce. It... Personalized Injury Law Firm – Battling to Relieve Clients’ Burdens: Clayton Williford, Partner in Woods Williford, P.C., relates a story that well defines... Network Now for Success Later: Today, the art of conversation has changed with the use of technology and our ability to...
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23 Secrets THAT BUILD CLIENT LOYALTY

23 Secrets THAT BUILD CLIENT LOYALTY

Loyalty is built on the value/price equation, which says: A client will stay loyal to you as long as he perceives the value of the services he receives to be greater than the fee he pays. Other things are important, too, but if you don’t deliver value that is greater than your fee, you will […]

Adapting to Survive

Adapting to Survive

Charles Darwin said so profoundly, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” Our practice is seeing an increasing number of firms tested by their ability to adapt. The news reflects a growing number of firms […]

Lawyers, Protect Client Confidentiality When Using Social Media

Lawyers, Protect Client Confidentiality When Using Social Media

I hear this concern often. Lawyers, legal marketing professionals, and others in law firms tell me that lawyers remain very concerned about how to stay out of trouble when posting in social media. They don’t want to jeopardize client relationships. I Don’t Want to Get in Trouble When conducting social media training, a common concern […]

Avoiding Trade Secrets Litigation: Hiring New Employees

Avoiding Trade Secrets Litigation: Hiring New Employees

Many companies hire employees that have gained experience at competitors. In fact, it is fairly standard; and there isn’t anything wrong with that practice. After all, employees are generally able to take their knowledge, skills, and experience with them when they leave one company for another, and companies often want to hire people with that […]

Snap! And You Miss It

Snap! And You Miss It

Snapchat and other photo-sharing apps have redefined how users and employees share information. Due to the ephemeral nature of Snapchat photos and videos, employers may face hurdles in identifying and investigating workplace misconduct. This article examines how employers can navigate employee issues in an era of “disappearing” social media. It is almost hard to imagine […]

Lessons Learned from Navy SEALs

Lessons Learned from Navy SEALs

I will admit it up front—I am in awe of Navy SEALs. My brother-in-law was a career Naval officer and, once upon a time, my sister ran the officer’s club at the Naval Amphibious Base in Coronado, CA, home of the SEAL Command. Through them, I have met a number of SEALs, each as impressive […]

9 GROWTH STRATEGIES AND TACTICS from Industry Insiders

9 GROWTH STRATEGIES AND TACTICS from Industry Insiders

Prior to 2008, the legal market was experiencing a 4-6% annual growth in demand. Today, the demand for legal services has stalled at 0%, according to the Thomson Reuters’ 2018 Report on the State of the Legal Market. Combine this with the fact that an HBR Consulting survey found that corporate clients have increased their […]

How to Create a Law Firm Content Marketing Strategy that Gets Results

How to Create a Law Firm Content Marketing Strategy that Gets Results

A comprehensive strategy, which incorporates written content, guest-posting, visual storytelling, PR, distribution, and in-depth analytics is required. Law firms that consistently produce high-quality content produce better business results. If you’re not convinced that content is key to improving your firm’s marketing, consider that content marketing generates three times as many leads as outbound marketing tactics […]

Law Firm Profitability and Client Satisfaction: Using a Pricing Pro to Achieve Both

Law Firm Profitability and Client Satisfaction: Using a Pricing Pro to Achieve Both

Law firm leaders understandably see lucrative client work as an important key to overall firm profitability. Left to their own devices, those leaders would eagerly raise rates or otherwise take steps to ratchet up the yield on work. In contrast, their clients often consider the containment of legal costs as a key component to valuable […]

Asking “What Makes You Stay?” How “Stay Interviews” Can Improve Employee Retention and Productivity

Asking “What Makes You Stay?” How “Stay Interviews” Can Improve Employee Retention and Productivity

Hiring interviews and exit interviews are a very common, if not completely unavoidable, part of any employer’s business operations. What is less known and less talked about, however, are stay interviews—even though they could be the most important interviews your organization could ever have. This begs the question: what is a stay interview? A stay […]

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