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Litigation Support Firm of the Month. Regal Court Reporting

When it comes to raising the bar of excellence in service, there’s not much more compelling evidence that a legal vendor has not only raised the bar, but in fact set a new standard in service, than testimony from attorney-clients. Such is the case with Regal Court Reporting, which is headquartered in Santa Ana, and counts roughly 50 satellite offices throughout the state. Indeed, Regal Court Reporting’s loyal clients not only recognize the value in the reporting services provided, but are happy to share precisely why Regal is head and shoulders above the rest.
According to attorney Garret M. Fahy, attorney at Enterprise Counsel Group in Irvine, “Regal has been my firm’s exclusive court reporting vendor for the past two years, and during that time, the Regal team has met all of our needs and expectations for timely service, responsiveness to last-minute scheduling changes, special requests and overall professionalism of their staff and court reporters.”
Beyond that though, Fahy writes in the same letter to the City Attorney of Huntington Beach, “Regal’s service has been so good that we have convinced opposing counsel on a few contentious cases to use Regal for their own depositions. As you are likely aware, it is highly unusual for both sides of a disputed case to use the same reporting service, but that has been our experience, and it’s a direct result of the quality and professionalism Regal brings to its work.”
So what exactly is Regal’s secret to exceptional service? According to co-founder Stephanie Leslie who formed Regal Court Reporting with Isaiah Leslie in 2007, “We give our employees and independent contractors the opportunity to be their own entrepreneurs so they can have the same kind of success we’ve had. We do this through the ‘Intrapreneurship’ model of creating opportunities within our agency for our employees and court reporters to act like entrepreneurs and create new products and services.”
Isaiah and Stephanie decided to structure their company this way after Stephanie was introduced to the court reporting profession while she was still in college. “After several years working for court reporting agencies she realized there were opportunities to create a better agency model, one that could deliver services and technology on a large scale but still offer the customer service of a local family-owned business,” Isaiah explains.
Thus, as Regal Court Reporting closes in on a decade of serving California attorneys, their list of loyal clients continues to grow. “We don’t have a typical client per se, as we provide court reporting services to almost every type of law practice and litigation. Whether it’s workers comp, construction defect, complex civil/business, labor and employment, medical malpractice, personal injury, intellectual property, family law and even criminal matters our reporters, videographers and interpreters help solo practices, as well as large national plaintiff and defense firms,” says Stephanie.
Yet even with their ever growing base of clients, Isaiah and Stephanie insist upon remaining hands-on, all the while ensuring that their employees and contractors have their own opportunity to succeed. Stephanie explains, “We know our clients personally. We meet or speak with each of our client firms at least once a month. We do this to be proactive about communication and feedback. We also provide hosted networking events for our client firms every other month. We want to provide more than just a service; we want to help their revenues to grow.”

Karen Gorden

Karen Gorden is a Staff Writer for Attorney Journal.

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About the Author: Karen Gorden is a Staff Writer for Attorney Journal.

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