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Charisma, Confidence, Competence

Attorney Journal’s November Snapshot DOUGLAS A. GLASS of GLASS MEDIATIONS

With offices in the landmark Mister A’s building for more than 20 years, Douglas A. Glass knows a thing or two about the art of putting clients at ease.  Make no mistake; the panoramic view Glass Mediation provides-spanning from Mexico to La Jolla- is charismatic in and of itself.  But it takes a lot more than a nice view to earn a reputation as one of the most accomplished and experienced mediators in California. Achieving that requires a healthy amount of confidence, and a whole lot of competence.

Indeed, Glass has competence in spades, but it doesn’t come off as arrogance.  On the contrary, it shows through in the quick wit that he uses to identify and empathize with clients’ fears and frustrations.  “You know when you go to the dentist for a root canal?  You’re nervous and anxious walking in. You count on the dentist having decent bedside manners to set you at ease.  But you also want to know that this isn’t their first time performing a root canal. And that the last person didn’t die,” he jokes.  “That’s how I want my clients to feel.  That this is not my first time, and that I understand their anxiety,” he adds.

This lighthearted confidence is endearing, but Glass hasn’t been selected as the mediator of choice for more than 3,000 cases involving over 12,000 individuals because he’s easy to be around.  In this regard, his professional accomplishments speak for him.  For nearly 20 years, Glass worked as a civil trial attorney with an emphasis on real estate, personal injury, and construction defect litigation. He has tried more than 100 cases and continues to be AV rated by Martindale-Hubbell®. In 1997, Doug was honored by the Consumer Attorneys of San Diego with an Outstanding Trial Lawyer Award. In 2001, he was recognized by the California Real Estate Inspection Association as one of the twenty-five most influential individuals in the twenty-five year history of CREIA.

Given his proven track record for hard work, it’s not surprising that when he decided to make the transition from practicing attorney to full time mediator in 2001, the segue was seamless.  Armed with the proven habits and practices—namely, an extreme devotion to preparation—that made him such a successful litigator, Glass began building his mediation practice.  Today, that practice includes expertise in the fields of: residential real estate, commercial real estate, business, employment (including class actions), personal injury (including wrongful death and intentional torts), insurance (including bad faith, coverage and subrogation), professional negligence (including medical, dental and legal), construction defect, contractor disputes, collection, consumer disputes, School District claims, Native American Sovereign Immunity, family disputes related to real estate or business, and probate disputes related to real estate or business.

Now well into his second decade as a mediator, Glass’ awards for his work in mediation have surpassed those he earned as a practicing attorney.  He has been listed in both the prestigious Best Lawyers in America® (2008-2012) and San Diego Super Lawyers® (2010-2011) in the category of Mediation/Alternative Dispute Resolution. He is also recognized as one of the top mediators in San Diego and Southern California by San Diego Magazine, The Los Angeles Times, and U.S. News & World Report.

Contact:

Doug Glass

619.234.7790, ext. 303, doug@glassmediations.com
2550 5th Avenue, Suite 605, San Diego, CA 92103

www.glassmediations.com

Karen Gorden

Karen Gorden is a Staff Writer for Attorney Journal.

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Filed Under: Personal Development

About the Author: Karen Gorden is a Staff Writer for Attorney Journal.

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